Donna Ahern of ESM's sister publication, Checkout, recently paid a visit to Boots’ new flagship store – in Covent Garden, London – ahead of its official opening to the public last month.
Plastic waste, sustainability and veganism are all at the forefront of consumers’ minds of late, and Boots has taken note by making a concerted effort to meet shoppers’ eco-friendly needs.
Judging by its new-format store, which recently opened in Covent Garden, the UK retailer is making it clear that social responsibility is at the top of its agenda.
Its range of vegan products, the introduction of brands that champion reusable packaging, such as Beauty Kitchen, and its departure from single-use plastic shopping bags are all immediately apparent in store. The new store is also home to Boots’ biggest-ever wellness range, featuring 32 new brands, including Equi.
The new beauty hall boasts over 300 brands, including Rihanna’s Fenty Beauty and Urban Decay, which also features dedicated skincare Instagram points and two beauty studios. Its pharmacy includes express pickup lanes, extra-advice and consultation spaces, and a warm and friendly waiting area with a great view over Covent Garden Market.
More Relaxed
While bearing all the hallmarks of its previous retail units, the flagship store offers consumers a more relaxed shopping experience, with the addition of simple but effective in-store facilities. These include a rehydrating point, where shoppers can avail of free water, and a relaxation zone.
“Our new Covent Garden store starts a journey of reinventing Boots for the future,” says Sebastian James, the managing director of Boots UK and ROI.
Boots is using its latest store opening in the thriving shopping district as an opportunity to gauge shoppers’ responses before it rolls out the latest retail innovations across its portfolio. “We will learn what people love and want from this shop, and this will help us shape a blueprint for our entire 2,500-store estate,” James adds.
Healthy Options
The food zone is nestled between the wellness, optician’s and pharmaceutical zones within the store. “Most of this food is healthy, so we’ve taken some brands out, in order to try some […] healthier options,” James explains during a tour of the store. “So, with food at the centre, we then move on to the bigger, the more well-known business of vitamins and supplements, ranging from the more fashionable and on-trend CBD oil to DNA-testing kits.”
Environmentally Friendly
It was widely reported in June that Boots was planning to ditch its single-use plastic bags in favour of more environmentally friendly unbleached paper bags.
“We know that the carbon impact of our paper bag is half that of our plastic bag,” says James, “so it’s not just the plastic, but also the carbon impact that is lowered. We’ve really thought through all of the different aspects of what it means to trade in a more eco-friendly fashion.
"The fact that the bags are unbleached has also lowered the carbon impact […] and I think the brown bag looks great. It begins to be a bag that you’re quite happy to carry around with you while you’re shopping, whereas the old Boots plastic bag felt a bit utilitarian," he adds.
The move from plastic is a continuation of Boots’ journey to reduce plastic use across the business, with expected usage down across the chain by over 1,000 tonnes this year alone. The retailer is reportedly set to have brown paper bags in its 2,500 stores by early next year.
In the UK, proceeds from the brown paper bags will go to the firm's charity partner, BBC Children in Need, with small, medium and large bags sold for 5p, 7p and 10p. The Forest Stewardship Council has certified the recycled brown paper bags, and they will be printed with water-based ink, so that they can be recycled along with other waste.
“We took some time trying to work out what is the best way to deliver less plastic between carrier bags,” says James. “There are lots of technical issues. The prep bag has to be strong.”
James explains that the team behind the latest bag innovation took a unique approach to testing it before introducing it in store. “Incredibly, we tested it by sending someone to jog for 20 minutes with nine shampoo bottles in our bags to make sure it didn’t break,” he says.
‘Disruptively Convenient’
James explains that Boots is trialling a new speedy pharmacy solution, in the form of a dispensing unit, whereby consumers can pre-order prescriptions online or by phone and have them stored in a locker within the machine.
The consumer will receive a code to advise him/her that the order is ready for pickup, and it can be collected within a mere two minutes. In order to receive the item, the customer just needs to type in the code and his/her date of birth, and the prescription is dispensed from the machine. James believes that, through the use of the new vending operator, the store can “compete by being disruptively convenient in the same way that Amazon is disruptively convenient”.
The new-store opening at Covent Garden has created 130 new jobs within the 28,524-square-foot space. Given that the flagship store is a one-stop shop for busy shoppers, with practically everything that’s needed under one roof, these latest innovations from Boots will no doubt put pressure on other retailers within this busy London shopping district.
© 2019 European Supermarket Magazine – your source for the latest retail news. Article by Donna Ahern. Click subscribe to sign up to ESM: The European Supermarket Magazine.
