Marks & Spencer has admitted that problems at its giant distribution centre has led to customers suffering delays to their online orders.
The delays could not have come at a worse time for the retailer during what is the the year's peak trading period.
M&S said a four-day period last month, which included "Black Friday” and “Cyber Monday”, had proved very popular and prompted it to extend delivery times.
The blame for the delays has been placed on the company's 900,000 sq ft warehouse in Leicestershire, which opened in May 2013.
Customers, some of which have claimed that they've had to wait 10 days more than they expected for their deliveries, took to M&S’s Facebook page to complain, with one directly addressing chief executive Marc Bolland over an order.
"I’ve two very disappointed small children who cannot wait to put up the tree," said one Twitter post, continuing that, "I’m forced to air my feelings as I am a lifelong M&S shopper. I would normally spend upwards of £500 over the Christmas period on presents, decorations, food and other things.
"I think I’m off to Aldi now on my day off. They don’t do delivery, but neither do you."
M&S has encountered several 'teething problems' with its new website this year, which was launched in Febuary.
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