customer service | ESM Magazine

Greencore Lifts Full-Year Guidance After A 'Strong' Third Quarter

Convenience food firm Greencore Group has raised its full-year guidance after delivering what it described as a 'strong financial and operational performan...

Just Eat Takeaway To Reorganise In Britain, Cut 170 Jobs Globally

Just Eat Takeaway has announced a reorganisation of its customer service operations, which a spokesperson said could lead to 170 job losses globally.

Eurospin, Famila, iperFamila Offer Best Customer Service In Italy

Eurospin was awarded the first place in ‘Italy's Best Customer Service 2022-2023’ ranking in the ‘Food Discounter’ category, ahead...

UK Consumers Left Unimpressed By Supermarket Contactability

UK shoppers say that supermarkets are falling short of providing 'excellent' support services, according to new research commissioned by Yonder Digital Gro...

Morrisons Trials New Queueing System To Shorten Wait Time At Checkouts

The Sun reports that UK retailer Morrisons is trialing a new queueing system in its stores whereby only one customer will be waiting at checkouts at a time...