Carrefour Belgium has announced that it has signed an agreement with technology provider Integration Matters to implement its nJAMS ('not Just Another Monitoring Solution') product into its supply chain.
The system allows for real-time monitoring of a businesses automated business processes, and has been deployed with a view to improving customer service at the retailer.
In a statement, Carrefour Belgium said it would be using the system to 'realize seamless customer journeys across all channels and touchpoints, providing a clear view on products and promotions'.
Commenting on the agreement, Filip Creyf, director of supply chain services IT at Carrefour Belgium, said: "As one of Belgium's leading retailers, Carrefour Belgium offers a premium online and social experience to its consumers. We are 100% committed to becoming Belgium's favourite retailer and as part of this, we understand the importance of having the very best in IT services.
stve"With nJAMS, we have found a monitoring solution capable of providing real-time visibility into integration business processes across our applications."
© 2015 European Supermarket Magazine – your source for the latest retail news. Article by Stephen Wynne-Jones
