German retailer dm-drogerie markt has rolled out its express delivery service to Bonn, extending the service to eight cities in the country.
The service will allow shoppers to order all products available in the dm store located at Friedensplatz, via the dm online shop or dm app, with cargo bikes and e-vehicles used to deliver orders, the retailer added.
For orders placed before 18.00, customers will have the option to choose between same-day delivery or on the following working day.
Orders placed after 18.00, or on Sundays and public holidays, are delivered on the following working day, based on the customer’s choice.
Sebastian Bayer, managing director for marketing and procurement at dm, stated, “The success of our express delivery in seven major German cities so far shows that we are meeting our customers’ need to shop conveniently, and sometimes at short notice, from home. Now we want to provide the people in Bonn with our best-possible service.”
Express Delivery Service
Customers whose billing address is in the delivery area can avail of the service with a dm customer account.
To use the service as a guest, customers are required to select the dm store at Friedensplatz online or in the dm app and save it as a favourite.
For the delivery to be completed successfully, the billing address must be located in the delivery area.
The express delivery service is available as a fast delivery option in Berlin, Düsseldorf, Frankfurt am Main, Karlsruhe, Cologne, Munich and Stuttgart.
Last year, the German retailer rolled out an AI-based chatbot, dmGPT (dm Generative Pre-trained Transformer), for employees at dialogicum, its headquarters in Karlsruhe.
