UK retailer Morrisons has launched a new app and a digital loyalty scheme, entitled My Morrisons: Make Good Things Happen.
The scheme will see the retailer communicating all savings in pounds and allowing customers to redeem these savings immediately. It eliminates the process of saving reward points or waiting for vouchers.
The new 'My Morrisons' app accompanies the instant rewards-based scheme that will replace the need to carry a plastic card, the retailer added. However, customers who prefer to use a physical card will be able to use their existing one.
On 3 July, Morrisons announced that it had agreed a £6.3 billion takeover offer from Fortress Investment Group. This was followed two days later by the news that investment firm Apollo Global Management is also in the preliminary stages of evaluating a possible offer for the retailer. Online giant Amazon and investment firm Clayton Dubilier & Rice among those said to be circling the business.
The retailer has also reaped the benefits of tie-ups with Amazon and Deliveroo during the pandemic, with analyst James Andrews of money.co.uk saying that the partnerships are a "prime example of how Morrisons has innovated throughout the pandemic in an effort to serve customers better - an effort that has been rewarded as it held market share better than many rivals under pressure from the likes of Aldi and Lidl".
My Morrisons App
According to the retailer, the My Morrisons app will feature all of Morrisons' online services, including Morrisons.com, Food Boxes, and Morrisons Cafe Takeaway menu.
Head of digital marketing at Morrisons, Waseem Haq, said, "The launch of My Morrisons enables us to make good things happen for our customers, rewarding them with instant offers every time they shop at Morrisons.
"Over the last 12 months, we have seen more and more of our customers use our apps and online services and are so excited to be launching the new My Morrisons app for customers."
In the coming weeks, the retailer will add more features to the app, such as the opportunity for customers to give back to the community, 'Basket Bonus' surprise and delight rewards.
In March of this year, the retailer informed customers about the changes and said that they have until 9 August to redeem unclaimed 'Morrisons More Fivers'. They will then have 56 weeks to spend them, Morrisons added.
Availability
My Morrisons app is available for both Android and Apple devices. Customers can directly swipe it in stores after downloading to redeem rewards.
Existing Morrisons More card users will need to update their app to access the My Morrisons experience.
Elsewhere, customers can register online at www.MyMorrisons.com for the website experience.
Morrisons recently reported a sharp slowdown in quarterly sales growth, due to tough comparatives with the corresponding quarter last year, which saw the first COVID-19 lockdown.
© 2021 European Supermarket Magazine. Article by Dayeeta Das. For more Technology news, click here. Click subscribe to sign up to ESM: European Supermarket Magazine.
