Ocado has announced the launch of the first Ocado Customer Fulfilment Centre (CFC) in Canada.
The online only retailer, in collaboration with retailer Sobeys' new online grocery home delivery service, Voilà by Sobeys, will commence testing orders through its CFC in Vaughan, Ontario.
Following the successful completion of the test process, Voilà will offer the service to customers across the greater Toronto area.
The site in Ontario will be the second international Ocado customer fulfilment centre to go live since the beginning of March, and is an effort to meet the great demand for online grocery during the COVID-19 pandemic, Ocado said.
'A Milestone Moment'
“This is a milestone moment for Ocado Solutions," commented Luke Jensen, CEO of Ocado Solutions. "Within almost a month, we have brought two international CFCs live and on time with partners in Canada and France”.
“As Sobeys' first CFC builds capacity and extends to reach households across the greater Toronto area, it will be instrumental in bringing Ocado’s world-beating quality of service to customers in Canada for the first time. Next stop in Canada is the CFC to launch in the province of Quebec and Ottawa area.”
Speaking on behalf of Sobeys, Sarah Joyce, senior vice president for e-commerce at Empire, the retailer's parent company, said, “As Ocado’s exclusive Canadian partner, our robotic automated warehouses will set us apart with a higher quality service experience for Canadians.
"Online grocery home delivery is an essential service – one that’s needed now more than ever before. We are thrilled to bring Voilà by Sobeys to the GTA and do our part to help Canadians in this challenging time."
© 2020 European Supermarket Magazine – your source for the latest retail news. Article by Elizabeth Schroeder. Click subscribe to sign up to ESM: European Supermarket Magazine.
